BPO Contact Center
Strategically located in department of San Marcos, with more than 100 active employees. The Business Process Outsourcing (BPO) Services allows you to have immediate access to proficient, devoted and inexpensive high-tech talent who are dedicated to high precision standards leading to higher client satisfaction and enhanced cash flow, do not hesitate to contact us. We are the best option!
Advantages for our customers
Competitive Pricing
Lower cost structure
Motivated Agents
Contact Center is “the place to work”
in the region
Professional growth for agents
Productive Agents
Constant training
Practically “zero” commuting time
Know our BPO Contact Center sites
San Marcos
This rural location offers access to people that are being trained to learn call center skills and the English language. The benefits are two-fold, as it develops operating capacities with cost benefits that are transferred to our client base and it supports community accelerated development.
San Marcos
This rural location offers access to people that are being trained to learn call center skills and the English language. The benefits are two-fold, as it develops operating capacities with cost benefits that are transferred to our client base and it supports community accelerated development.
Services
Contact center outsourcing
Our business model allows us to be one of the most competitive companies within the region.
- Locations
- Guatemala City.
- San Marcos, Guatemala.
- Commercial support
- Order fulfillment.
- Order entry.
- Order tracking.
- Returns / Claims processing.
- Sales
- Demand generation.
- Account management.
- Product & services promotions.
- Customer care
- Multi-channel customer service.
- Customer satisfaction surveys.
- Loyalty.
- Technical support
Outsourcing process development
We build the process that assures building trust with your customers.
- Back-office.
- Financial services.
- Contact center services.
B2B / B2C Outbound
Retail –renovations –loyalty programs
We can give you all support your business needs in order to grow obtaining the best result.
- Innovative sales techniques.
- Customers segmentation.
- Updates of incoming and outgoing calls format.
- Constant development for our team’s abilities.
Inbound
The latest technology working for your business.
Services
- Personalized IVR.
- Real time Data display for our agents.
- National coverage (US) for obtaining TFN “Toll Free Numbers”.
- Integration of CRM and ERP for third parties.
ATEL Headquarters
Atel Central
Strategically located in the city’s center, with more than 400 active employees, delivers support to a second site in San Marcos.
Customer Service since 2002, currently has 80 active agents.
Sales since 2007, currently has 180 active agents.
Atel Central
Strategically located in the city’s center, with more than 400 active employees, delivers support to a second site in San Marcos.
Customer Service since 2002, currently has 80 active agents.
Sales since 2007, currently has 180 active agents.
Our facility has the capacity to back up power outages andwe have a NOC that offers 24-hour continuous support for any incident that occurs on our site.
Proud to serve

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Contact Us
Km. 279 Puente Cabuz IV,
Ruta Nacional 1
San Rafael Pie de la Cuesta, San Marcos, Guatemala C.A.
Pbx: +502 7758-8100
International: +1 323 9270700