+1 323 9270700
EN / ES

BPO Contact Center

Strategically located in department of San Marcos, with more than 100 active employees. The Business Process Outsourcing (BPO) Services allows you to have immediate access to proficient, devoted and inexpensive high-tech talent who are dedicated to high precision standards leading to higher client satisfaction and enhanced cash flow, do not hesitate to contact us. We are the best option!

Advantages for our customers

Competitive Pricing

Lower cost structure

Motivated Agents

Contact Center is “the place to work”
in the region

Professional growth for agents

Productive Agents

Constant training

Practically “zero” commuting time

Know our BPO Contact Center sites

San Marcos

This rural location offers access to people that are being trained to learn call center skills and the English language. The benefits are two-fold, as it develops operating capacities with cost benefits that are transferred to our client base and it supports community accelerated development.

San Marcos

This rural location offers access to people that are being trained to learn call center skills and the English language. The benefits are two-fold, as it develops operating capacities with cost benefits that are transferred to our client base and it supports community accelerated development.

Services

Contact center outsourcing

Our business model allows us to be one of the most competitive companies within the region.

  • Locations
    • Guatemala City.
    • San Marcos, Guatemala.
  • Commercial support
    • Order fulfillment.
    • Order entry.
    • Order tracking.
    • Returns / Claims processing.
  • Sales
    • Demand generation.
    • Account management.
    • Product & services promotions.
  • Customer care
    • Multi-channel customer service.
    • Customer satisfaction surveys.
    • Loyalty.
  • Technical support

Outsourcing process development

We build the process that assures building trust with your customers.

  • Back-office.
  • Financial services.
  • Contact center services.

B2B / B2C Outbound

Retail –renovations –loyalty programs

We can give you all support your business needs in order to grow obtaining the best result.

  • Innovative sales techniques.
  • Customers segmentation.
  • Updates of incoming and outgoing calls format.
  • Constant development for our team’s abilities.

Inbound

The latest technology working for your business.

Services

  • Personalized IVR.
  • Real time Data display for our agents.
  • National coverage (US) for obtaining TFN “Toll Free Numbers”.
  • Integration of CRM and ERP for third parties.

ATEL Headquarters

Atel Central

Strategically located in the city’s center, with more than 400 active employees, delivers support to a second site in San Marcos.
Customer Service since 2002, currently has 80 active agents.
Sales since 2007, currently has 180 active agents.

Atel Central

Strategically located in the city’s center, with more than 400 active employees, delivers support to a second site in San Marcos.
Customer Service since 2002, currently has 80 active agents.
Sales since 2007, currently has 180 active agents.

Our facility has the capacity to back up power outages andwe have a NOC that offers 24-hour continuous support for any incident that occurs on our site.

Proud to serve

Request a quote

Contact Us

Km. 279 Puente Cabuz IV,
Ruta Nacional 1
San Rafael Pie de la Cuesta, San Marcos, Guatemala C.A.

Pbx: +502 7758-8100
International: +1 323 9270700