Building trust in every contact.
Let us handle your customer interactions for you.
Optimize your Contact Center expenses by outsourcing with us.
Handling your customer service can be difficult and costly.
By outsourcing to Guatemala you can reduce your costs without sacrificing quality.
Our story begins in 1997, when Atel was founded as a pioneer in telecommunications to provide landlines for families in rural areas of Guatemala, later expanding to providing unlimited phone services from USA to Guatemala.
In the last decade we have expanded to providing internet services as well as BPO services. Due to high demand, our contact center has continued to grow and expand. At the moment we have 3 Sites in Guatemala as well as a Sales Office in Arizona.
We currently have over 250 employees just in our Guatemala City site and we’re constantly expanding; always looking for new talent to help us become greater as well as help them achieve their personal and professional goals.
Get to know our Sites in Guatemala
All of our sites have Internet and Energy redundancy.
With 3 different internet providers and backup generators to keep operations running smoothly, you’ll never have to worry about not being able to serve your customers.
We also offer you the option to have Site Redundancy, by having a portion of your agents working from different sites as an extra measure of security. Security is really important for us, that’s why we are PCI Compliant and ready to implement any certification your business needs.
We have designated spaces for recruitment, training and operating floors as well as areas for our agents to relax after a long day.
Floor space is customizable to feature your brand so the agents can feel like one of your team.
Our Headquarters are located in a centric part of Guatemala City, just a 15 minute drive away from La Aurora International Airport.
In this building we have over 250 employees, out of which 160 are agents.
Located in the department of San Marcos, San Rafael is a 30 minute drive away from San Marcos City.
This site has enough space to expand to 230 seats and we currently have 130 seats.
We opened our newest site in Plaza Adonai located in San Marcos City. A city with over 400,000 residents.
With a capacity for 87 seats and option to expand, we currently have 50 seats here.
We have experience with different types of accounts ranging from Customer Service to Financial Services. We’ve also developed process efficiencies to offer you better prices that could represent up to a 50% reduction in your CS costs.
Here are more benefits from opening an account with us.
Our minimum account size is 10 agents and you can choose to expand whenever your business needs it.
We hire bilingual agents and help them develop a neutral accent before entering the floor, if you’d like to hear our agents in action you can request an audio sample.
We encourage our agents to continue developing their skills and provide them with the tools to grow inside the company as well.
We do our best to keep our employees happy, this has resulted in an attrition rate around 3%.
Since we are located in Guatemala we can offer competitive prices to our clients, increasing their profitability and margins.
From implementing a Chat Bot to answer your clients’ most common questions to replying to comments and DMs on Social Media, we have the solution to keep your customers happy by communicating with them through the channel they feel most comfortable with.
By working with us you get,
Our agents can do anything from take calls to reply to messages or emails. They are committed to keep your customers happy.
Every account includes a Supervisor, Quality Assurance specialists, Real Time Analysts, Trainers, Account Managers and a Project Manager you can contact at any time.
We record 100% of our calls. As our client, you have the option to review any call even on real time thanks to our software.
Want to know the status of your account? You can request a report at any time as well as one of our team members to help you analyze the data.
Work hand in hand with our IT department to implement the technologies your business needs. From implementing a chat solution to configuring a chat bot.
You are one step away from giving your customers the best customer service experience!
CALL US : +1 323 927 0700