It’s tiring and stressful to find the next agent for your business, not to mention the high cost and no guarantee of keeping that agent once you have him.
Once you have a new agent, training and certification is a must. A new agent doesn’t offer optimum service which can generate upset customers and frequent complaints.
No matter how much an agent is constantly motivated there is no guarantee that the agent will stay or like the job. This can lead to job abandonment which can jeopardize the account.
When you hire Atel’s call center agents you can rest assured that your business is taken care of, giving you time to focus on increasing sales and not resolving call center related issues.
You will avoid:
3 easy steps to hire efficient agents using ATEL’s nearshore services.
To understand all you company’s needs so we can recommend the best we have and a cost efficient option.
Define how many agents are needed, schedules as well the training chronogram and hiring process.
We recruit based on the profile determined by our client. This way we can assure that the agent makes the brand their own and can offer good customer service.
And last but not least, you will be contributing to the
development of Guatemalan towns and communities
Our sites are located in towns
where finding and developing talent is easy.
We are able to offer competitive prices due to our sites
being based in secondary towns.
Central America has a neutral accent which makes it easier to understand.
More than 400 employees. Since 2007.
We are a company that goes the extra mile,
beyond the contracted obligations.