Completely eliminate the UNCERTAINTY of
where to find the next agent
We will take care of selecting and retaining so that you can improve your customer service and KPI’s
contact us for more information
USA : (559) 414-1010
bpo@atel.com.gt
Commitment
TRUSTWORTHINESS
Transparency
Your goal is to better your customer service and KPI’s but…...
You can’t find
agents
It’s tiring and stressful to find the next agent for your business, not to mention the high cost and no guarantee of keeping that agent once you have him.
Long learning
curve
Once you have a new agent, training and certification is a must. A new agent doesn’t offer optimum service which can generate upset customers and frequent complaints.
Can’t retain
agents
No matter how much an agent is constantly motivated there is no guarantee that the agent will stay or like the job. This can lead to job abandonment which can jeopardize the account.
The anxiety of seeking
call center agents ends here
When you hire Atel’s call center agents you can rest assured that your business is taken care of, giving you time to focus on increasing sales and not resolving call center related issues.
You will avoid:
- Looking for new agents constantly
- Hearing complaints about bad service
- Spending time and money on long trainings by your call center or current BPO
- Listening to empty promises…..”We will improve soon!”
- Missing your KPI’s
How can we work together?
3 easy steps to hire efficient agents using ATEL’s nearshore services.
Objectives
To understand all you company’s needs so we can recommend the best we have and a cost efficient option.
Plan
Define how many agents are needed, schedules as well the training chronogram and hiring process.
Action
We recruit based on the profile determined by our client. This way we can assure that the agent makes the brand their own and can offer good customer service.
And last but not least, you will be contributing to the
development of Guatemalan towns and communities
What better way to know how our
service works than testing it out!
a contract or strings attached
- Don’t worry about the cost of training. We can take care of it! You can request further information below.
Testimonials
What you can expect when
you hire our services
U.S. owned company
Positions are always available
Our sites are located in towns
where finding and developing talent is easy.
Cost Efficiency
We are able to offer competitive prices due to our sites
being based in secondary towns.
Neutral Accent
Central America has a neutral accent which makes it easier to understand.
BPO Experience
More than 400 employees. Since 2007.
Strategic Partner
We are a company that goes the extra mile,
beyond the contracted obligations.